In the run-up to the Christmas period, we are publishing the full transcripts from our interviews with finalists from the In-house Recruitment Manager (Individual) category at the In-house Recruitment Awards 2020.
Today, we profile Georgina O'Connor, Talent Acquisition Lead - Northern Europe at Mondelez International.
Q1: 2020 has been an interesting year, tell us about your talent acquisition challenges and how you have been resolving these?
2020 has undoubtedly been a challenging year for TA, we have experienced many hurdles but I will focus on a few key examples.
At the end of Q1 this year we started to see the impact of COVID 19 really take shape, things we had been used to for so long were changing by the day, we had to be agile in the TA team to try and overcome these, starting with our interviews and new starters, we had moved to remote working and we needed to ensure interviews could still continue and new starters could still join us, which made for a fast shift to remote and virtual working and a heightened form of communication to both candidates in processes and new starters about to join. This was complicated by my TA team being responsible for Northern Europe, so we had multiple guidelines by country from government and public health advice to be adhering to. We took an approach to keep each country moving at the same pace, with the same adaptions to the process and adapted the communications as necessary to be relevant per country.This resulted in us moving to virtual interviews & assessments, adapting our interview format and case studies to all be completed remotely, we upskilled our hiring managers and created “how to guides” to support them along with candidates in making the process as human & engaging as possible. We then went on to consider the hiring experience of new external candidates and what an isolated and distant experience this would be for them, we created a new Virtual On-Boarding platform, with the purpose of adding the human touch back to our new starters first experiences, this involved the following:
Q2: What would you say are your biggest accomplishments this year?
The biggest key achievements of this year include,
Q3: What advice would you offer others for 2021 and the slow return to normal that we are hearing about?
My advice for 2021, if we’ve learnt anything from 2020, is: